Care Instructions/ Product replacement / Policies
Care Instructions
All pieces are made using the highest quality Japanese glass seed beads, needle and thread. Hooks and clasps are 14k gold filled unless otherwise stated.
Thread has a memory! Our pieces are tightly woven and sturdy, but to ensure longevity do not get them wet or store in direct sunlight.
When not wearing your earrings please lay flat or hang. Please use care when wearing scarves or anything that may tug on fringe. To readjust gently roll the beads between your fingertips.
Gold filled is much more durable than gold plated and it can last a very long time if taken care of. In general avoid harsh chemicals and perspiration wherever possible. Try to remember to remove your jewelry before working out or applying sunscreens and products such as lotions, perfumes or makeup. Pools/hot tubs/chlorine are among the worst offenders for any metal jewelry. Taking your jewelry off before you sleep will also help it last longer.
To clean use a soft cloth. For a deeper clean prepare a bowl of warm water with a tiny bit of mild soap. Let the metal soak for about one minute and gently brush off the piece with a very soft toothbrush. Rinse and dry completely. Voila!
Shipping and Delivery
Every piece is woven by hand and made to order by a one woman show. Please allow 1 -3 weeks from time of purchase for your order to ship.
If you need a piece sooner, please contact me and I'll do my very best to accommodate you.
Shipping
complimentary standard* shipping within Canada for orders over $120
$5 standard* shipping for orders under $120
**Please note standard shipping does not include tracking. Refunds are not automatically issued if there is a problem with standard package delivery - but it’s cheap and hasn’t failed us yet!
Expedited shipping flat rate of $15.00 across Canada and the US
Other international shipping calculated at checkout. If your country does not appear please reach out via email or DM. Does not include taxes or duty
Tracking info for expedited orders will be emailed to you once your order is on the way.
Please note expedited shipping does not translate to expedited production.
All sales are final and non-refundable. If a shipped product is found damaged please reach out immediately to let me know.
It is my absolute honor and joy to do what I love and provide people with well-made, wearable art, but please remember that each piece is made just for you, one bead at a time. Please read the product descriptions, and check your measurements (*especially for bracelets) prior to ordering. If you're not sure about the size or fit, (just how long does that earring hang?) email me and I'll be happy to model for you!
As a solo artist I do not have the capacity to process returns and exchange requests unless an item is damaged upon delivery. Please check your pieces at the time of arrival and contact me immediately if there's an issue.
x erin